Are R Ō GMA products safe?
In its entirety. The ingredients have been carefully selected from the beginning, and our team of professionals works together to ensure their safe use. All our products are backed by medical and scientific research and licensed by COFEPRIS (the Mexican Federal Commission for Protection against Sanitary Risks).
Are the products hypoallergenic?
Yes. Each of our products is designed and tested to be completely safe.
What skin type are your products for?
RŌGMA serums can be used on any skin type with wonderful results.
I'm prone to acne, what products are safe for me?
All our products are non-comedogenic, meaning they won't clog your skin's pores, thanks to our advanced liposome technology.
Use them according to the terms of use for each one.
Can I use your products if I have acne or am undergoing treatment?
All our products have scientific research backing behind each ingredient, which, together with our strict quality control, guarantees safe use for your skin.
Our formulas are specifically designed to restore the vitality of your complexion in common conditions such as acne.
Always consult your doctor before consuming it.
Can I use IV drips if I'm pregnant?
Our serums are clinically validated and pose no health risks. The ingredients we use are 100% natural and safe for use during pregnancy. To ensure this, it is important to follow the instructions for proper use of each product. Always consult your doctor before use.
Do they conduct animal testing?
At RŌGMA, we reject all forms of animal cruelty. We respect and promote the life and well-being of animals and the natural environment. Our products undergo rigorous physicochemical testing after being backed by scientific documentation, ensuring their safe use and the effectiveness specified for each product.
How long will your product offers last?
Some of our offers are seasonal, while supplies last, or for the launch of a new product. Hurry, they won't last long!
What should I do if I'm having trouble making online purchases?
Please contact us at (871) 524 4005.
Do you send purchase confirmations?
Yes. You will receive an email with your order information at the email address you provided within the next few hours of placing your order.
Is my payment information secure?
You can rest assured that your information is completely secure. Transactions are processed through PayPal, so not even RŌGMA has access to your information. For more information, please see our privacy policy: https://www.rogmabiotec.com/policies/privacy-policy .
Can I cancel or edit my order in progress?
Once the shipment has been sent, no changes or returns are possible. However, if you have any problems with your product, please contact us for assistance.
How long does it take for the product to arrive?
We ship throughout Mexico. The normal delivery time from when you place your order until the product arrives is 3 to 5 business days, depending on your location.
Why hasn't my product arrived?
There are several reasons why an order might appear delayed. One possibility is that we're experiencing a problem with our servers and the order hasn't yet reached our sales area. If you don't receive a purchase confirmation email within 12 hours, we suggest you contact us so we can resolve the issue.
It's also possible that you purchased an out-of-stock product before this was reflected on the website. In that case, rest assured that we will let you know as soon as possible that you purchased an out-of-stock product and that we will work on your order to avoid delays so you can start enjoying your products as soon as possible!
RŌGMA ships your order via courier services such as FedEx, Redpack, or DHL. After your order has been shipped, we will send you all the tracking information via email so you can contact your chosen courier and monitor the delivery process.
Where else can I buy it?
You can purchase them by contacting us through our social media channels; we will connect you with one of our sales executives to place your order.
What do I do if my question isn't here?
If you have a specific problem or question, please send an email to ventas@rogmabiotec.com with the subject line "ASK RŌGMA". We will respond within 24 hours.
